Notice of Data Security Incident

Brookshire Grocery Company (“Brookshire”) is notifying impacted individuals of a data security incident that may have affected their personal information. Brookshire owns and operates grocery stores in the state of Louisiana. Your personal information may have been impacted if you made a purchase from their Super 1 Foods retail locations in Crowley, Louisiana between April 11 and April 30, 2024, Opelousas, Louisiana between April 30 and May 3, 2024, or Pineville, Louisiana between April 11 and May 3, 2024. Brookshire takes the privacy and security of the information in its control seriously and sincerely apologizes for any concern this may cause.

What Happened?

Brookshire discovered unauthorized devices installed on registers at its Super 1 Foods retail locations in Crowley, LA, store number 639, located at 2004 N. Parkerson Ave, Opelousas, LA, store number 636, located at 2418 S. Union St., and Pineville, LA, store number 620, located at 3123 Hwy 28. Upon this discovery Brookshire removed the devices, implemented its incident response protocols, began an internal investigation, and contacted law enforcement. The investigation found that the unauthorized device was a payment card skimmer capable of reading and obtaining personal information contained on customer payment cards used to make purchases. It was also determined that the devices were potentially in place on impacted registers between April 11 – May 3, 2024, in the Crowley location, between April 30 – May 3, 2024, in the Opelousas location, and between April 11 – May 3, 2024, in the Pineville location. The investigation further found that the devices were only capable of capturing information from transactions where cards were swiped (as opposed to transactions where cards used one touch or “tap” technology or were inserted into card readers to use chip technology). The investigation was unable to determine if any personal information was actually compromised—only that there was the capability for compromise. Potentially impacted information would include names, credit or debit card numbers, card expiration dates, and security codes.

Brookshire continually monitors its registers in an attempt to prevent similar incidents from happening in the future. We are also offering credit monitoring and identity protection services from Cyberscout to impacted individuals at no cost.

Impacted individuals should remain vigilant for incidents of identity theft or fraud by reviewing bank accounts and other financial statements, as well as credit reports, for suspicious activity. Incidents of suspected identity theft should be reported to law enforcement or the attorney general. We also encourage individuals to contact Cyberscout with any questions and to take full advantage of the Cyberscout service offering.

For more information

Please call 1-800-405-6108 Monday through Friday from 8 am - 8 pm Eastern Time. We take very seriously the need to protect the privacy and security of all information in our respective care, and deeply regret any inconvenience or concern that this matter may cause.