FREQUENTLY ASKED QUESTIONS

For your convenience, all brands operated under Brookshire Grocery Company now have a single account. This means you only need one set of credentials to access your information. Brookshire Grocery Company operates under the banners; Brookshire's, FRESH by Brookshire's, Super 1 Foods and Spring Market.

• From your computer: Click on the 'Sign in or Register' option in the upper right corner of the website and toggle to 'Register'. Enter your first name, last name, email address, a password, then select 'Create account'.

• From your mobile browser: Tap the menu icon in the upper left corner of the website. Click 'Sign in or Register' and toggle to 'Register'. Enter your first name, last name, email address, a password, then select 'Create account.'

• From your computer: Click on the 'Sign in or Register' option in the upper right corner of the website and toggle to 'Sign In'. Enter your first name, last name, email address, a password, then select 'Sign In'.

• From your mobile browser: Tap the menu icon in the upper left corner of the website. Click 'Sign in or Register' and toggle to 'Sign In'. Enter your first name, last name, email address, a password, then select 'Sign In'

To change store associated with your account, just log in and click 'Browse to Shop in Store' in the top right corner of the home page. Underneath the store information, click 'Change Store'. You will be able to view the various stores in a List or Map view. You can also type in a City or Zip Code for refined results.

Navigate to the sign in page and click 'Forgot Password'. Type your email address and click 'Send Password Reset Link'. This will trigger a password reset email to your email account. In your email account, open the email and click the 'Reset Password' link. Please reset your password following the requirements. Once you've reset your password, you can use the new password to login.

If you are already logged in and wish to update your password: Navigate to your name in the upper right hand corner and select "My Account Settings". Under account information click "Change Password". Type your current password, your new password and verify your new password following the requirements to the right. Click "Save'.

• While logged in, click your name in the upper right corner of the screen.
  
  
  • Select 'My Account Settings'.
    
    
  • Under 'Account information' select 'Change Email' and type the email you would like and click 'Save'
    
    

• While logged in, click your name in the upper right corner of the screen.
  
  
  • Select "My Account Settings".
    
    
  • Under 'Profile Information', type in the phone number you would like. Click 'Save'.
    
    

You can unsubscribe from emails at any time. There is a link included in all emails we send to allow you to unsubscribe. Please use this link at the bottom of any emails to stop receiving communications.

We want to keep your data safe! We require passwords to be at least 6 characters long, with at least one uppercase letter, one lowercase letter, one symbol, and one number. Once all of the green boxes are checked next to the criteria, you will be able to successfully create your account.

To get started, make sure you are logged into your account. Once you are logged in, simply click "Shop" at the top of any page or on the main mobile menu and start shopping the thousands of products available!

No, there is no fee or order minimum to use Curbside.

• To pay for your order, use a credit or debit card during your online checkout process. Cash, check, and gift cards cannot be accepted at this time.
  
  
• We’re currently unable to accept WIC as a payment method.
  
  
• We are now accepting Electronic Benefits Transfer (EBT) payments for Curbside orders. To pay with EBT/SNAP, please say "I would like to pay with EBT/Snap" in your order instructions during checkout.
  
  

For Curbside orders containing produce, deli, seafood, meat and other items that are priced by weight, your personal shopper will select the items that most closely match the weight you wish to purchase. These weighted items, as well as substitutions, unavailable products and advertised price changes could cause your total to vary from the checkout estimate. You will only be billed the amount of the actual products collected for your order.

Yes. However, please note that prices change every Wednesday at 12:01 am. If you are ordering sale items at the beginning of the week for a Wednesday or later pickup, you will be charged the price of the items on the day the order is picked up. Your estimated total may vary due to the change in advertised prices along with the minor price variations for items sold by weight.

The earliest available pickup slot will be displayed at the top of the webpage. At checkout you will have the opportunity to select from all open time slots. We require 2 hours notice for all curbside orders.

Simply park in the designated spaces and text your personal shopper the spot # that you are in. For faster service, text us 15 minutes prior to your arrival that you're 'on your way'.

Yes! Forgot an item or don't need them anymore? You can edit your order up until we've started picking it.

You can edit your order up until it is being picked by using the Modify feature.

Yes. Special instructions can be added to individual items in the 'Order Notes' box.

It is our pleasure to provide this service to you. Therefore, personal shoppers do not accept tips. Your return business, the recommendation to friends and family, and thanks are the best tip we can receive.

Unfortunately, we cannot accept coupons at this time.

Yes. However, if the order contains alcohol, the person accepting the order must be over the age of 21 and show government-issued photo ID when they arrive. Alcohol does not count towards minimum purchase amounts on promo codes. Local laws governing the sale of alcohol will apply.

If your order has not been picked yet, you can cancel an order by clicking on the order number in your Order History and click the Cancel Order button. If you are unsatisfied with any of your purchased products you may visit any lane at the front of the store for returns, refunds and exchanges.

Yes! Our apps are available for download from the App Store or Google Play Store.

• A promo code can be applied online at Checkout Step 1. Review Cart. Simply enter the promo code in the appropriate field and click Apply.
  
  
• If you're experiencing issues, please make sure you check the terms of the promo code as most promo codes have restrictions like a minimum order subtotal or are valid only for first-time customers. Only one (1) promo code can be used per transaction. Alcohol does not count towards a promo code minimum purchase amount.
  
  

• Gift cards can be purchased online by adding the desired quantity to the shopping cart. Some gift cards are displayed as 1¢ and require you to enter the denomination in the special order instructions at Checkout.
  
  
• Gift cards are limited to $100 per person, per day. Refunds on gift cards are not accepted.
  
  

Your Curbside order is always hand-selected in store by one of our trained personal shoppers, and freshness is always guaranteed. You can trust your personal shopper to treat your order as if it were their own.

You can search for specific products using the search bar, or browse for products by selecting 'Departments' from the left hand drop down. Once you’ve found a product, you can select 'Add to Cart' or 'Add to List'.

Though our goal is to always have all products in stock, at checkout we give you the option to allow substitutions in case we’re out of the product you want. If you allow substitutions, we'll select similar products. At the end of our shopping process, we will contact you via text message or call and review the substitutions with you. If you do not wish to have substitutions and a product you ordered is unavailable, we’ll let you know that the product couldn’t be fulfilled, and you won’t be charged for it.

If there are changes to your order, you'll be notified via text message or call after your order has been shopped. You'll can review the changes and remove any substitutions you don’t want.

• Yes, you can easily reorder products from a previous order! To reorder:
  
  
  • While logged in to our site, navigate to your name and click.
    
    
  • Select “My Orders”.
    
    
  • View the order details of the order you'd like to reorder from.
    
    
  • You will be shown all products in the order. You can either reorder all items, or select individual items to order.
    
    
  • Your items will be added to your cart. You can go directly to checkout, or add additional items before checking out.
    
    

If you have any questions or concerns about your order, feel free to contact your personal shopper at the number indicated in your Order Confirmation email. If you need additional assistance, please call our customer service team toll Free at 1-888-937-3776.

Yes, cold items are kept in a refrigerated area until you arrive.

No problem! We will hold your items until the end of day. If you are unable to make that day, please call the store to reschedule.

To update your payment method: While logged in, click your name in the upper right corner of the screen. Select 'My Account Settings.' and 'Payment Methods' underneath your name. You can add a new card, remove a card, or make a different card your primary card from this page.

We never want to disappoint you, so please let us know how we can improve moving forward! For immediate attention to your concern, please see the store manager on duty in our store. You may also submit an online contact form through our 'Contact Us' page, or call our Customer relations toll free at 1-888-937-3776. Our office hours: Mon-Thurs 8am-5pm, Fri 7:30am-4pm

We are always looking for great new partners to join us! Please visit the 'Join Our Team' page if you are interested.

Use the 'Find a Store' feature at the bottom of the webpage to view contact information, services offered, and store hours.

At Brookshire Grocery Company, we strive to ensure that every customer is satisfied with their purchase. Most items can be returned or exchanged at any of our store locations within 30 days of purchase, with the original receipt. Refunds will be processed according to the original form of payment. For returns without a receipt, items over $10 may be refunded as a BGC gift card, and a valid government-issued ID will be required. Please note that certain items such as gift cards, phone cards, tickets, licenses, postage stamps, and clearance items are not eligible for return or exchange. Additionally, WIC purchases cannot be refunded but can be replaced with the same item. For specific situations like baby formula or alcohol returns, further conditions may apply. Please speak with store management for assistance.

Visit our Community page for more information on grants and corporate donations.

You can download the app by searching in App Store or the Google Play store.

To place a curbside order, search or browse to add items to your cart & select 'Pickup". From there you will be able to choose a time slot, enter payment details and check out.

If you're having trouble finding or downloading our app, it may be because your device is running an older version of its operating system. To ensure the best experience, our app is only supported on the two most recent versions of [iOS/Android]. If your device is running an older version, you may not be able to access the app in the App Store or Google Play.

What Can You Do?
1. Update Your Device: Check for available updates in your device’s settings. Updating to the latest version of your operating system should resolve the issue.
2. Access via Mobile Web Browser: If updating isn’t an option, you can still access our full range of services by visiting our website through your mobile web browser.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to provide the best possible service.

Your receipt will be printed and included in your order at the time of pick up.

At checkout, you will see a subtotal for your items. The subtotal is an estimate of the price you will pay. Your order total could change due to any of the following reasons: weighted items, substitutions, tax/deposits/fees, or sale prices or discounts that were determined at the time you receive your order.

Yes, you can access your family's prescriptions using the Family Care option.

Not at all. You can refill prescriptions using our mobile app or Web Pharmacy even if you don't have an account. All you'll need is a current prescription at one of our pharmacies.

To review your list, select "Shopping List" below your name in the upper right corner of the screen. You can remove items by using the trashcan icon, or change the quantity by clicking the number and using the + and - buttons.

If an item on your shopping list isn't available, it may be because your selected store doesn't carry the product or the product is out of stock. You can use the search feature in your list to find a similar product!

• While logged in, select 'Add to List' on any product to begin your list. You can add items directly from your shopping list by using the search bar or by navigating through the departments.
  
  
• To review your list, select 'Shopping List' below your name in the upper right corner of the screen. You will be able to view product details such as price, weight and quantity. You will also have the ability to empty your list, print your list or save it for later.
  
  

Yes! To add items from a recipe to your shopping list select 'Add to List' from the options below the recipe name. Or, add all items from the recipe by selecting 'Add All Ingredients to List'.